Privacy Policy

Last updated: July 31, 2026

This Privacy Policy explains how Proscaling LLC ("we", "us") collects, uses and protects your personal data when you use our websites, applications and digital products (the "Services"), including the Aluna wellness app.

1. Data we collect

Information you provide: email address, first name, and answers you submit in our product questionnaires (e.g., wellbeing goals and lifestyle answers used to personalize your plan).
Purchase information: handled by our authorized merchant of record (identified at checkout). We do not store your full payment card details.
Usage data: device and browser information, pages viewed, actions taken in the product, and approximate location derived from IP address.
Cookies and similar technologies: used for essential functionality, analytics and measuring advertising performance. You can control cookies through your browser settings.

2. How we use your data

To provide the Services and personalize your experience (e.g., building your plan from your answers).
To process purchases, subscriptions and refunds through our merchant of record.
To send service communications and, only with your consent, marketing emails (you can unsubscribe at any time).
To analyze and improve our products, and to measure advertising effectiveness.
To comply with legal obligations and prevent fraud or abuse.

3. Legal bases

Where applicable law (such as the GDPR) requires a legal basis, we rely on: performance of a contract, your consent, our legitimate interests in operating and improving the Services, and compliance with legal obligations.

4. Sharing your data

We do not sell your personal data. We share it only with: our merchant of record (payment processing), hosting and infrastructure providers, analytics providers, email service providers, and advertising platforms for campaign measurement — in each case only as needed to operate the Services, and under appropriate safeguards. We may also disclose data when required by law.

5. Health-related answers

Answers you provide in wellness questionnaires are used solely to personalize your plan and improve the product. They are not used to provide medical diagnosis and are never sold to third parties.

6. Data retention

We keep personal data only as long as necessary for the purposes described above or as required by law, then delete or anonymize it.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, object to or restrict certain processing, and withdraw consent at any time. To exercise any of these rights, email proscalingllc@gmail.com. You may also lodge a complaint with your local data-protection authority.

8. International transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.

9. Security

We use industry-standard technical and organizational measures — including encryption in transit — to protect your data. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.

10. Children

Our Services are not directed to individuals under 18, and we do not knowingly collect data from them.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date.

12. Contact

Privacy questions or requests: proscalingllc@gmail.com · Proscaling LLC, 7030 S US Hwy 17-92, Fern Park, Florida, USA.